Deep Cleaning Bow Terms and Conditions of Service

These Terms and Conditions set out the basis on which Deep Cleaning Bow provides professional cleaning services to residential and commercial clients within its service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, organisation or other entity that books or receives cleaning services from Deep Cleaning Bow.

Company means Deep Cleaning Bow, the provider of the cleaning services.

Services means any cleaning service provided by the Company, including but not limited to deep cleaning, end of tenancy cleaning, one-off cleaning, after-builders cleaning, and related services.

Service Area means the areas in which the Company offers cleaning services, primarily centred on Bow and surrounding localities, as may be updated from time to time.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Cleaner means any employee, worker, subcontractor or representative engaged by the Company to carry out the Services.

2. Scope of Services

The Company provides professional cleaning Services as described on its service descriptions and quotations. The exact scope of work for each Booking will be confirmed in writing at the time of booking, including the type of service, property size, expected duration and any agreed additional tasks.

The Company will make reasonable efforts to complete all agreed tasks within the allocated time. If, due to the condition or size of the property, all tasks cannot be completed in the time booked, the Company may recommend additional time or an amended service at an additional cost.

The Client acknowledges that the results of deep cleaning can vary depending on the initial state of the property, the age and condition of surfaces, and the presence of permanent staining or damage. The Company does not guarantee the removal of all stains or marks and is not responsible for pre-existing damage or wear.

3. Booking Process

3.1 Bookings may be requested by the Client through the Companys accepted channels, which may include online forms or other written requests as made available from time to time.

3.2 A Booking is not considered confirmed until the Company has provided written confirmation and, where required, the Client has paid any applicable deposit.

3.3 The Client is responsible for providing accurate information about the property, including property type, size, number of rooms and bathrooms, access arrangements, and any specific cleaning requirements. The Company reserves the right to adjust the quoted price or duration if the information provided by the Client is incomplete or inaccurate.

3.4 The Company reserves the right to decline a Booking at its discretion, including where the property is outside the Service Area or where the requested Services cannot reasonably be provided.

4. Access to the Property

4.1 The Client must ensure that the Cleaner has safe and reasonable access to the property at the agreed date and time. This includes providing keys, access codes, parking information, and any necessary permissions to enter the building.

4.2 If the Cleaner is unable to gain access to the property at the agreed time, waiting charges or a call-out fee may apply, and the Company may treat the Booking as cancelled by the Client and apply the relevant cancellation charges.

4.3 The Client is responsible for ensuring that the property has adequate electricity, water and lighting available for the duration of the cleaning. If essential utilities are not available, the Company may be unable to complete the Services and may charge a cancellation or call-out fee.

5. Client Obligations and Preparation

5.1 The Client must remove valuable, fragile and sentimental items from areas to be cleaned or notify the Company in advance of any particularly delicate items that require special care.

5.2 The Client must ensure that the property is reasonably tidy and free from excessive clutter so that the Cleaners can carry out the Services safely and effectively. The Company is not responsible for tidying or de-cluttering unless this has been expressly agreed in advance.

5.3 The Client must notify the Company of any known hazards, such as loose fixtures, unstable furniture, defective appliances, or other safety risks present at the property.

5.4 Children and pets must be kept away from areas where Cleaners are working and from cleaning chemicals and equipment. The Client remains responsible for the safety of all occupants and pets on the premises during the provision of the Services.

6. Pricing, Quotes and Payments

6.1 The price for the Services will be confirmed at the time of Booking based on the information provided by the Client. Prices may be calculated as a fixed fee or on an hourly basis, depending on the service type.

6.2 All prices are stated in pounds sterling and, where applicable, are inclusive of any relevant taxes unless otherwise indicated.

6.3 The Company reserves the right to amend its prices at any time. Price changes will not affect confirmed Bookings where a deposit or full payment has already been received, except where the Booking details have changed or where significant misdescription of the property has occurred.

6.4 The Company may require a deposit to secure a Booking. The remaining balance is payable on or before the day of service, as specified in the Booking confirmation.

6.5 Payment methods will be communicated to the Client and may include card payments, bank transfers or other accepted non-cash methods. The Company may refuse to accept cash at its discretion for security and record-keeping reasons.

6.6 Where payment is not received in accordance with the agreed terms, the Company reserves the right to withhold Services, charge interest on overdue amounts and take reasonable steps to recover outstanding sums.

7. Cancellations, Rescheduling and No-Show

7.1 The Client may cancel or reschedule a Booking by giving the Company reasonable notice as set out in this clause.

7.2 If the Client cancels or reschedules a Booking with at least 48 hours notice before the scheduled start time, any deposit paid may be refunded or applied to a future Booking, at the Companys discretion.

7.3 If the Client cancels or reschedules with less than 48 hours notice, the Company may retain part or all of the deposit or charge a late cancellation fee to cover administrative costs and loss of opportunity.

7.4 If the Cleaner arrives at the property and is unable to gain access, or if the Client is not present as required and alternative arrangements have not been agreed in advance, the Company may treat the Booking as cancelled on arrival and charge up to the full service fee.

7.5 The Company reserves the right to cancel or reschedule a Booking due to unforeseen circumstances such as staff illness, extreme weather, transport disruption, or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment or a refund of any deposits paid, and this will be the Clients sole remedy.

8. Service Quality, Complaints and Guarantees

8.1 The Company aims to provide a high standard of service and to carry out the Services with reasonable care and skill.

8.2 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 24 hours of the service being completed, providing reasonable details and, where possible, supporting evidence.

8.3 Where the Company considers that the complaint is justified, it may at its discretion offer a re-clean of the affected areas, a partial refund or another appropriate remedy. Any re-clean will normally be carried out within a reasonable time frame subject to staff availability.

8.4 The Companys liability for service quality issues is limited to the cost of the original service and the remedies set out in these Terms and Conditions.

9. Liability and Insurance

9.1 The Company will maintain appropriate insurance cover as required for the provision of cleaning services, including public liability insurance, subject to policy terms and exclusions.

9.2 The Company will take reasonable care when handling the Clients property; however, minor wear and tear or accidental disturbance of items may occur in the normal course of cleaning.

9.3 The Client must report any alleged damage to property in writing within 24 hours of the completion of the Services, providing full details. The Company may require photographic evidence and access to inspect the alleged damage.

9.4 The Company shall not be liable for any pre-existing damage, discolouration, corrosion, ingrained dirt, permanent staining or deterioration caused by age, improper maintenance or previous cleaning by third parties.

9.5 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the provision of the Services.

9.6 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

10. Use of Cleaning Products and Equipment

10.1 Unless otherwise agreed, the Company will supply all necessary cleaning products and equipment required to perform the Services.

10.2 If the Client requests that specific products or equipment are used, the Client must provide them in good working order and in sufficient quantity. The Company accepts no liability for unsatisfactory results, damage or health issues arising from products or equipment supplied by the Client.

10.3 The Client must inform the Company in advance of any allergies, sensitivities or particular health concerns that may be affected by the use of standard cleaning products. The Company will endeavour to accommodate such requests where reasonably possible.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of general household and non-hazardous waste generated in the course of cleaning in a lawful and responsible manner, in accordance with applicable UK waste and environmental regulations.

11.2 The Services do not include the removal or disposal of hazardous, clinical or specialist waste, including but not limited to needles, biological waste, solvents, asbestos, paint, chemicals, or electrical goods, unless expressly agreed in writing in advance and subject to additional charges and compliance requirements.

11.3 The Client must not request the Cleaner to dispose of waste in a way that breaches local or national regulations, such as fly-tipping or use of unauthorised waste sites. The Company reserves the right to refuse any request that is unlawful or inappropriate.

11.4 The Client remains responsible for any waste or items that are not part of the normal cleaning process, including bulk items, furniture and appliances, unless a separate waste removal service has been agreed.

12. Health, Safety and Conduct

12.1 The Company is committed to maintaining safe working practices and expects Clients to support this by ensuring that the property is reasonably safe for work.

12.2 Cleaners must not be subjected to abuse, harassment, discrimination or unsafe conditions. The Company reserves the right to withdraw its staff and terminate the Booking with immediate effect if the safety or well-being of its personnel is at risk. In such cases, no refund will be due where the behaviour or environment is attributable to the Client or occupants.

12.3 Cleaners are not permitted to undertake tasks that fall outside the scope of normal cleaning activities, such as heavy lifting beyond safe limits, structural repairs, electrical work or other specialist trades.

13. Data Protection and Privacy

13.1 The Company will process personal data provided by the Client in accordance with applicable UK data protection laws and for the purpose of managing Bookings, providing Services and handling payments and queries.

13.2 The Company will take reasonable measures to keep personal information secure and will not sell or disclose it to third parties except where necessary for the provision of Services, for legal or regulatory reasons, or with the Clients consent.

14. Amendments to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in its operations, legal requirements or industry practices.

14.2 The version of the Terms and Conditions in force at the time of the Booking will apply to that Booking, unless a change is required by law or regulation.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written Booking confirmation or service description, constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior agreements, understandings or representations, whether oral or written.

By proceeding with a Booking, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.